11 Simple Concepts to Become a Better Leader
Follow link and read Dave Kerpen´s post:
Putting the Service Profit Chain to Work – Harvard Business Review
What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your op- eration that affect customer satisfaction— what the authors call the service-profit chain.
Read PDF: Putting the service profit chain to work
100 Things to Watch in 2013 – JWT Intelligence
10 Trends for 2013 in 2 minutes
2012 in review
The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here’s an excerpt: 600 people reached the top of Mt. Everest in 2012. This blog got about 3,200 views in 2012. If every person who reached the top of Mt. Everest viewed this blog, it would have taken 5 years to get […]

